Friday Morning Empathy

A long time pal of mine shared this with me.

Communication is more than talking, it's about listening. When we listen with empathy, we help others feel seen, heard, and understood. 

Turknett Leadership Group President & CEO Tino Mantella uses a comedic scenario to demonstrate how to listen with empathy.

Active listening skills are remarkably important when resolving someone’s disgruntled emotional state. Sometimes in order for someone to return to homeostasis, it requires empathy and understanding, not to attempt to solve their problem. A fragile emotional state is not the time for that. The time for logic and reason is later, once homeostasis has been achieved. 

You can’t efficiently fix a problem when you’re in emotional distress. You need to be calmed first before being able to apply reason.