Wednesday, May 1, 2019

Advertising Doublespeak


Last weekend I mused about the sea salt grinders pictured above.

The grinder  on the right is empty and the newer replacement grinder on the left is full.  Both bottles are exactly 6.1 ounces net. They are the same.  Nevertheless, the new grinder is held-out by McCormick Spice as a Value Size.

I emailed McCormick and inquired as to precisely what value or quality allowed for the labeling of Value Size to be imparted-upon an identical bottle when by all outward appearances nothing had changed.

Here is the response from corporate - no extra charge for the stilted English language usage:

McCormick Consumer Affairs CAEmailReplies@epowercenterdirect.com

Dear Thomas:

Thanks for reaching out about our Sea Salt Grinder.

The Sea Salt Grinders in the photos you had sent in are actually in the same. The newer grinders will have "Value Size" explicitly labeled on the front of the bottle. Thank you for reaching out to us with your question. 

If we can be of further assistance, please feel free to reply by email or call us at 1-800-632-5847 between the hours of 9:30 am and 7:00 pm, Monday - Friday EST. We hope to have the continued pleasure of serving you.

Sincerely,

Abe
Consumer Affairs Specialist
Ref # 2811581

No comments:

Post a Comment